INFRASTRUCTURE DESIGN + MANAGEMENT

Our Approach Includes

Asset Management:

We provide comprehensive IT asset management solutions that give you full visibility into your hardware, software, and digital resources. Our services include asset inventory, lifecycle tracking, and usage optimization—ensuring every asset is accounted for, properly utilized, and compliant with internal policies and external regulations. By streamlining asset oversight, we help reduce operational costs, minimize waste, and improve IT planning and procurement.

Vulnerability Management:

Our vulnerability management services proactively scan and assess your systems to detect weaknesses before attackers do. We identify, prioritize, and remediate security flaws using industry-standard tools and frameworks like CVSS and NIST. By integrating these findings into your broader security strategy, we help protect sensitive data, prevent breaches, and ensure alignment with cybersecurity compliance standards such as CMMC and ISO 27001.

Patch Management:

Maple Woods ensures your systems are protected with timely, secure patch deployment and update management. We help prevent exploits and system failures by coordinating and automating patching across your IT infrastructure, including operating systems, applications, and firmware. This reduces vulnerability exposure, supports operational continuity, and satisfies compliance requirements for secure configurations and maintenance.

Incident Management:

We deliver structured incident management processes to rapidly detect, diagnose, and resolve IT disruptions. From minor service outages to critical security breaches, our approach minimizes downtime and business impact while improving response time and stakeholder communication. Detailed incident tracking, reporting, and root cause analysis ensure your team learns from every event, strengthening your resilience with every response.

Change Management:

Our change management services reduce the risk of system updates and IT modifications through structured planning, approval workflows, and impact analysis. Whether you’re rolling out new software, reconfiguring infrastructure, or upgrading security tools, we ensure all changes are managed systematically—minimizing disruption, maintaining compliance, and aligning with organizational goals.

Problem Management:

We go beyond quick fixes by providing problem management services focused on identifying and eliminating the root causes of recurring IT issues. Through detailed trend analysis and structured response protocols, we help you reduce future incidents, improve service delivery, and enhance system reliability—preventing downtime before it starts.

Configuration Management:

Maple Woods helps you maintain complete visibility and control over your IT environment through robust configuration management practices. We document and monitor configuration baselines, enabling faster issue resolution, improved change tracking, and easier audits. This ensures system integrity, reduces human error, and supports compliance with technical and security standards.

Capacity Management:

Ensure performance under pressure with our capacity management solutions. We monitor resource utilization across your infrastructure to forecast future needs, balance workloads, and avoid bottlenecks. Whether preparing for seasonal spikes or long-term growth, our strategic planning ensures your IT systems scale efficiently while maintaining service quality and availability.

Backup and Restore:

Safeguard your business continuity with our secure backup and restore services. We implement automated, encrypted backup solutions that protect your critical data from corruption, accidental deletion, and cyber threats. In the event of failure, our rapid restore protocols ensure minimal downtime and fast recovery—keeping your operations running smoothly.

Disaster Recovery and Business Continuity:

We help you build and maintain a robust disaster recovery (DR) and business continuity plan that ensures operational resilience during crises. From cyberattacks to natural disasters, our DR strategies include data replication, failover systems, and step-by-step recovery procedures. With Maple Woods, your business stays protected, compliant, and prepared for the unexpected.